Terms Of Use

Our terms

1. Information about us and how to contact us

1.1 Who we are. We are Life Ladder Limited a company incorporated in England and Wales. Our company registration number is 1242425 and our registered office is at No 29, Rowfant Business Centre Wallage Lane, Rowfant, Crawley, West Sussex RH10 4NQ.

1.2 How to contact us. You can contact us by writing to us at team@lifeladder.com

1.3 How we may contact you. If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order.

2. Our contract with you

2.1 How we will accept your order. Our acceptance of your order will take place when you receive confirmation of your subscription, at which point a contract will come into existence between you and us. Use of any of digital content on this website will also be considered an order and these terms of use will apply.

2.2 Your membership number. We will assign you a membership number. You must always give your membership number whenever you contact us about your membership.

3. Our rights to make changes

3.1 Minor changes to the services. We may change the service:

(a) to reflect changes in relevant laws and regulatory requirements to comply with post-Brexit UK Legislation following the end of the transition period on 31 December 2020; and

(b) to implement minor technical adjustments, general updates and improvements, for example to address a security threat. These changes may affect your use of the service during any maintenance to the servers, website or host.

3.2 Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

4. Providing the digital content and service

4.1 We will supply the services and/or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 5 or we end the contract by written notice to you as described in clause 7.

4.2 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a service to make changes as set out in clause 3.

4.3 We may also suspend supply of the products if you do not pay. If you do not pay us the subscription payments when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the service until you have paid us the outstanding amounts. We will not charge you for the service during the period for which they are suspended.

5. Your rights to end the contract

5.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) If you have just changed your mind about the service, seeclause 5.2. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deduction and clause 5.3.

(b) In all other cases (if we are not at fault and there is no right to change your mind), see clause 5.4.

5.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.

5.3 When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

(a) digital products after you have started to download or stream these. If we delivered any digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind; or

(b) services, once these have been completed, even if the cancellation period is still running.

5.4 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 5.2), you can still end the contract before it is completed. A contract for digital content is completed when any part of the content is delivered, downloaded or streamed and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know:

(a) For Individual members that pay monthly. Any member that pays monthly will be paying for a month in advance and cancellation made within that month will not be entitled to a refund and notice must be given by 7 days prior to your payment being received for the next month.

(b) Individual members that pay annually. Any member that pays annually and therefore, receives the discount, will be required to give 3 months’ notice and then will be refunded the difference back of the remaining full months at the discounted rate.

6. How to end the contract with us (including if you have changed your mind)

6.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a) Email. Email us at cancellations@lifeladder.com. Please provide your name, Membership Number and reason for cancellation.

(b) Online. Cancel within your personal members area.

6.2 How we will refund you. We will refund you by the method you used for payment.

7. Our rights to end the contract

7.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due.

7.2 We may end the contract if you breach it. We may end the contract if you breach these terms of use. This may result in your membership being cancelled and no refund will be made to you.

7.3 We may end the contract if you misuse it. If you misuse the service by sharing log in details to non-members we may terminate the contract. We may also end the contract if you exhibit inappropriate behaviour when using the website, any linked social media services and any service provided by Life Ladder. This may result in your membership being cancelled immediately and no refund will be made to you.

7.4 We may end the contract if you stop using the service. If your member profile becomes inactive for more than 30 calendar days, we will terminate the contract and cease taking payments for your membership. You can reactivate your profile at any time by logging in to your member profile.

7.5 We may end the contract if you behave inappropriately on our social media pages. If members are found to be behaving inappropriately on any of our associated social media pages, we may terminate your contract immediately and without notice. Inappropriate behaviour includes (this list is not exhaustive):

(a) Abusive language;

(b) Abusing other members either directly or indirectly;

(c) Promoting or selling third party services;

(d) Sexual comments or inferences; or

(e) Any illegal activity.

8. If there is a problem with the service

8.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at team@lifeladder.com

9. Intellectual Property Ownership

9.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

9.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

9.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

9.4 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

9.5 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

9.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. In this case, clause 7.2 will apply.

10. Our responsibility for loss or damage suffered by you

10.1 Life Ladder Limited is not a medical organisation and provides information rather than advice. We do not accept liability for any inconvenience, loss or damage arising from the use or inability to use any of the information on this website.

10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.

10.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Any liability will be capped at the value of a single annual subscription.

11. How we may use your personal information. We will only use your personal information as set out in our PRIVACY POLICY.

12. Other important terms

12.1 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.3 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

12.4 Use of the services from outside the UK. While we welcome all visitors, we cannot guarantee that the website is appropriate or available for use in any territory. Those who visit the website from outside the UK are responsible for complying with all applicable laws. If the use of the services, website or digital content breaches any laws in your jurisdiction(s), you may not use the website and you must exit immediately.

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